4-Pillar CX Excellence
We offer 12 Top Strategic Services to Help Your Business Grow With Customer Experience
Based on the CX PRO methodology including Strategic & Diagnostics, Research & Design, CX Culture & Training, and Measurement & Optimization.
The 12 Strategic Services are as follows :
Strategic & Diagnostics
CX Audit & Maturity Assessment
Conduct a comprehensive evaluation to determine the CX maturity score and develop strategic recommendations.
The value you receive per year is equivalent to
IDR 1.500.000.000
Process : 2-4 Weeks
ROI = 10x
Strategic & Diagnostics
CX Strategy & Roadmap Design
Developing a long-term CX vision and creating an implementation roadmap integrated with key performance indicators.
The value you receive per year is equivalent to
IDR 3.600.000.000
Process : 4-8 Weeks
ROI = 10x
Strategic & Diagnostics
Cust. Segmentation & Persona
Identify potential, high-value segments as a foundation for developing practical and targeted buyer profiles.
The value you receive per year is equivalent to
IDR 1.600.000.000
Process : 3-5 Weeks
ROI = 10x
Research & Design
Voice of Customer (VoC) Program
Design and implement a sustainable CX measurement system and closed-loop management procedures.
The value you receive per year is equivalent to
IDR 1.800.000.000
Process : 4-6 Weeks
ROI = 10x
Research & Design
Customer Journey Mapping (CJM)
Mapping the end-to-end customer journey to identify barriers, moments of truth, and areas for improvement.
The value you receive per year is equivalent to
IDR 900.000.000
Process : 3-6 Weeks
ROI = 10x
Research & Design
Mystery Shopping & Service Audit
Evaluate the consistency of service standard implementation across all touchpoints using the mystery shopping method.
The value you receive per year is equivalent to
IDR 120.000.000
Process : 2-4 Weeks
ROI = 12x
Research & Design
Service Design / UX Design
Redesigning service processes using the design sprint methodology with direct validation from users.
The value you receive per year is equivalent to
IDR 1.800.000.000
Process : 6-12 Weeks
ROI = 10x
Research & Design
CX Digital Product Design
Conducting user experience audits on digital assets and redesigning interfaces with a focus on optimization.
The value you receive per year is equivalent to
IDR 2.340.000.000
Process : 4-8 Weeks
ROI = 12x
CX Culture & Training
CX Inhouse Training Program
Conducting practical training programs to foster a consistently customer-oriented mindset across all job levels of the company.
The value you receive per year is equivalent to
IDR 540.000.000
1-3 day/batch
ROI = 10x
CX Culture & Training
Employee Experience Design
Assess employee experience and design engagement programs to improve team retention and productivity.
The value you receive per year is equivalent to
IDR 1.500.000.000
Process : 4-8 Weeks
ROI = 12x
Measurement & Optimization
CX Metrics & Dashboard
Define a CX measurement framework and develop a system for real-time monitoring of key performance indicators.
The value you receive per year is equivalent to
IDR 2.040.000.000
Process : 3-6 Weeks
ROI = 12x
Measurement & Optimization
ROI & Business Case CX
Develop a financial model to measure the long-term impact of CX initiatives on revenue.
The value you receive per year is equivalent to
IDR 2.100.000.000
Process : 2-4 Weeks
ROI = 10x