CX PRO Indonesia is supported by a team of Customer Experience (CX) professionals consisting of industry practitioners, master trainers, and academics, with over 20 years of experience and official BNSP certification.
About Us
We’re experts creating a seamless customer experiences.
How it Started
CX PRO Indonesia was founded by Donny Widyanto during the COVID-19 pandemic, bringing a fresh perspective and a new paradigm to the world of marketing in response to shifts in consumer behavior across nearly all industrial sectors.
Key Points
CX PRO does not sell products or make empty promises. We always strive to deliver the best value to create long-term competitive advantage for all our clients. By prioritizing empathy, expertise, and experience, we are ready to be a strategic partner for your company.
Our Methodology
Strategy & Diagnostics to define the direction of the customer experience ; Research & Design to map customer needs based on data ; CX Culture & Training to build a strong, consistent, and customer-centric CX culture across the entire organization ; and Measurement & Optimization to ensure measurable, sustainable results that directly impact business growth.
Social Empathy
CX PRO Indonesia was founded with the goodwill to help orphans through various charity programs. We will donate 5% of the value of every project to the Yayasan Marhamah | Hidayatullah Jakarta Timur. Every client becomes an important part of this program.
Our Vision
Menjadi mitra strategis terpercaya yang mentransformasikan setiap interaksi menjadi sebuah pengalaman yang bermanfaat, berkelanjutan, dan bernilai tinggi.
Our Mission
Membudayakan sentrisitas pelanggan, menciptakan inovasi baru berbasis data, optimalisasi perjalanan pelanggan, mendorong pertumbuhan industri bisnis.
Our Values
Menjadikan CX PRO sebagai ruang interaksi semua elemen dengan mengedepankan 5 (lima) unsur yaitu Adaptive, Competent, Excellence, Collaboration dan Empathy.